Refund Policy
1. Return Eligibility
- You may return items within 30 days of receipt.
- Items must be unused, in their original packaging, and in resalable condition.
- Damaged or defective items can be returned regardless of condition.
2. Non-Returnable Items
- Items marked as final sale
- Gift cards
- Downloadable products
- Personalized or custom-made items
3. Return Process
- Contact us at officialharmony4hearts@gmail.com to initiate a return.
- We'll provide a return authorization and instructions.
- Ship items back to the address provided with your order number.
- Return shipping costs are the responsibility of the customer unless the item is defective or was shipped in error.
4. Refund Processing
- Refunds will be issued to the original payment method.
- Processing time is typically 5-10 business days after we receive your return.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
If you need a different size or color, please return the original item and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours with photos of the damage, and we'll arrange a replacement or refund.